Refund policy

As teas are food items, we cannot handle tea returns unless there is an issue with the original tea packaging.

If tea pets or other tea equipment are broken or otherwise damaged, contact jesse@jessesteahouse.com.

Address Changes:

If you would like to change your shipping address, and the item has not yet shipped, please e-mail jesse@jessesteahouse.com with your order number, the old address, and the new address you would like the product shipped to.

We cannot guarantee the address change will be done in time but we will do our best!


You can always contact us for any return question at jesse@jessesteahouse.com.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Issues:

Unfortunately, we cannot take responsibility for shippers losing packages. If your package is lost in shipping, we will provide any and all information we can to the shipper to help you file a claim. We cannot file claims on your behalf.

If your shipment is missing or delayed, first contact the shipping company's customer support. Once the item goes in the mail, they are the only people who have any control over it.

If your shipment is lost, and the claim fails, we may at our discretion grant you store credit as our way of recognition of the shipping issue.

Preorder Returns:

If you have pre-ordered an item, we cannot guarantee issuing a refund for that item, since we purchased the item for you when you made your preorder. However, we may at our discretion agree to grant store credit in exchange for cancelling the preorder.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.