Refund policy

As teas are food items, we cannot handle tea returns unless there is an issue with the original tea packaging.

If tea pets or other tea equipment are broken or otherwise damaged, contact jesse@jessesteahouse.com.

Address Changes:

If you would like to change your shipping address, and the item has not yet shipped, please e-mail jesse@jessesteahouse.com with your order number, the old address, and the new address you would like the product shipped to.

We cannot guarantee the address change will be done in time but we will do our best!

You can always contact us for any return question at jesse@jessesteahouse.com.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Issues:

Unfortunately, we cannot take responsibility for shippers losing packages. As such, we highly recommend you select the shipping insurance option we provide you at checkout. This covers all shipping issues and we will re-send your order if needed.

If your package is lost in shipping, we will provide any and all information we can to the shipper to help you file a claim. We cannot file claims on your behalf.

If your shipment is missing or delayed, first contact the shipping company's customer support. Once the item goes in the mail, they are the only people who have any control over it. If they need any information from us as the shipper, we are happy to help.

If your shipment is lost, and the claim fails, we may at our discretion grant you store credit as our way of recognition of the shipping issue.

If the shipment is returned to us, and we are able to confirm the items are undamaged, we are happy to re-send the items to you for just the cost of shipping and processing.

Customers are encouraged to look into shipping insurance, especially for large orders and international deliveries.

Preorder Returns:

If you have pre-ordered an item, we cannot guarantee issuing a refund for that item, since we purchased the item for you when you made your preorder. However, we may at our discretion agree to grant store credit in exchange for cancelling the preorder.

Exchanges

Exchanges will be dealt with on a case by case basis. If you need a product exchanged, contact teafriendsupport@jessesteahouse.com and explain the situation.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.