Shipping policy

Many thanks for your support and patience as we work through supply challenges caused by COVID-19 and the general seizure of the global supply system!

All items will be shipped within 3 business days of ordering, unless the item is a pre-order for an item that is not in stock. All pre-orders will be clearly labeled as such in bold at the top of the item description.

Once orders are shipped, it is the responsibility of the shipping company to complete the delivery. We are happy to provide any information needed by shipping companies in case of dispute. We are not responsible for shipments delayed or lost because of mishandling by the postal services. Customers are encouraged to buy shipping insurance if they are worried about missing packages.

For international orders, especially from Australia and New Zealand, be aware that shipping options are changing rapidly and there could be cases where the shipping at checkout is no longer available even though it is listed as an option. In these cases, please contact jesse@jessesteahouse.com to get an updated shipping rate. If the difference between carriers is less than $5, I will cover the shipping difference for free. If the difference is more than $5, the customer will have to pay for the increased shipping price or accept a refund for the order.

Items damaged in shipping will be dealt with on a case by case basis. If you think your item was damaged in shipping and the shipper will not take responsibility, contact jesse@jessesteahouse.com and let me know what happened, and we will resolve the issue.

Many thanks!!