International Updates from Jesse!

 

Hello Tea Friends!

I have been so excited to get so many questions from people about our new warehouses, subscriptions, and wanted to update everyone! Country and Region-specific updates are below.

For all customers: The new jessesteahouse.com website is live as of August 1!

Besides the redesign, which should make it easier to browse and see the tea collections, our website will automatically detect your region and will automatically show you the items available in your local warehouse! 

No need to go to EU, UK or CA-specific websites, just go to www.jessesteahouse.com

Don’t see the item you want? It might not be available in your region yet. It may display as “out of stock” but it probably just isn’t through customs yet. 

You can always switch to the American store, but then your whole shipment will come from the USA warehouse, and you may need to pay customs fees. I ask our international customers to give us a few more days to work it out and check your regional update below!

 

~Living Blog! Most Recent Update, August 9th~

🇺🇸 United States (US) 🇺🇸

Tea Club Subscription: All is well and we will be launching on August 1! Please give our team a few days to send out the orders.

Green Teas: The green teas have arrived and are already being sent out! Individual green teas are already available as well.

Tea Resins/Out of Stock Items: We just got a huge shipment in this week and most, if not all, out of stock items, including our tea resins, are back! Check the site for your favorites!

 

🇪🇺 European Union (EU) 🇪🇺

Tea Club Subscription: All but one of the new Rat Box teas have reached the EU, and the last should arrive soon. We aim to fill the EU subscriptions before September 1. Subscribers will have their orders triggered on August 1, so that they can be filled as soon as the new teas reach the warehouse, probably in only a few days. As always, you can pause or cancel at anytime by emailing teafriendsupport@jessesteahouse.com, though I hope everyone will be patient as we sort out issues with this first-ever subscription being sent from the EU - we have done so much work and are so close!

Green Teas: All the green teas have arrived in the EU already and are on their way to the warehouse, and pre-orders will be filled automatically when they arrive. Afterwards, the individual teas will also be available for order.

Tea Resins/Out of Stock Items: We are still fighting to understand the regulations around tea resins and other items on the US site. After the subscription box and green teas arrive, we will have those teas and all the Taiwanese teas available for purchase in the EU, and we will be adding some of Sister Ai’s teas by November at the latest. Going forward, we are hoping to source entirely EU-approved teas so that the new items will be available in all markets.

🇬🇧 United Kingdom (UK) 🇬🇧

Tea Equipment: All our tea equipment is already ready for sale and on the website starting August 1! 🎉

Tea Club Subscription: British Customs has forced me to destroy our shipment of Biluochun green tea and GABA oolong because of a paperwork issue. The ID number of our (passed) pesticide testing was not printed on the outside of the box we shipped it in, and they refused to allow us to revise the paperwork since the physical box cannot be changed now that it is in customs.

We could not ship it back and relabel it because that means paying import taxes in China and then again in the UK upon return as well as two more rounds of air shipping. It will be cheaper to repackage new tea and send it over, which is what we will do.

Unfortunately this means we are not sure when this can be done, so our teas on the UK site will need to be delayed until we can figure this out.

I am happy to refund any customers who do not want to wait, though I do beg patience, since we have worked well over a year to open the UK warehouse and since we will be paying for air shipping to speed things up. I hope the wait will not be too long.

Contact teafriendsupport@jessesteahouse.com if you have any questions!

Tea Resins/Out of Stock Items: Like the EU, we are still trying to figure out the regulations around the products on our US store, and see which we can sell in the UK.

 

🇨🇦 Canada (CA) 🇨🇦 

Everything has cleared customs and is in our warehouse! We are fixing some back end tech issues and should launch soon. 

The Canadian store will feature almost exactly the same options for sale as the US store, so if you want to see what will be available soon, you can switch the region tab to the USA region. This includes the subscription club, green tea, tea resins, tea equipment - everything!

We sent some teas from China that have arrived, and others from the USA warehouse which will be delayed. The items below will be out of stock at launch but arriving soon from the USA warehouse, so if what you want is out of stock at launch, you can wait for the USA shipment to arrive. These items are:

Anji Red Tea

Black Jasmine Liubao Tea

Chrysanthemum Goji Berry Flower & Herbal Tea

Da Hong Pao Oolong Tea

Duidui’s 2017 Yiwu Aged Sheng Pu’er Tea

Hainanese Yellow Rosewood Leaf Non-Caffeinated Tea

Jesse's Dong Fang Mei Ren "Eastern Beauty" Bug Bitten Oolong

Jesse’s Premium Selection Qimen Red Tea

Jesse in Taiwan Oolong Sampler Box

Jin Jun Mei Red Tea

Sister Ai's Everyday Ancient Tree Red Tea (2022)

Sister Ai's Everyday Ancient Tree Sheng Pu'er Tea

Taiwanese Four Seasons Oolong

Taiwanese Sun Moon Lake Red Jade Red Tea

Three Treasures "Chen Pi" Mandarin Peel White Tea

Tibetan Dark Tea

White Dew White Tea (2017)

 

THANK YOU TEA FRIENDS!!

Trying to launch and run four warehouses in four regions is turning out to be harder than we thought, but we have done it! However, each warehouse is in a slightly different place, since each country’s Customs has delayed things by a few days to a few weeks.

As August continues, we will update this blog with the most recent info, so feel free to check back if you have any questions! You can also email teafriendsupport@jessesteahouse.com, but please read this blog first, since our email team will keep this blog updated.

I am, as always, grateful and in awe of your support,

And remain,

Your Tea Guy,

Jesse 杰西