Managing your Tea Club Subscription

Hello Tea Friends!

Jesse’s Teahouse offers customers the ability to manage your subscriptions directly through the Customer Portal. 

 This can include things like:

•  How much tea you want to receive;
•  Add-ons like tea pets and tea cups;
•  Changes to your shipping address;
• Skipping a Shipment
•  Pausing or cancelling a subscription.

The Customer Portal can be accessed by logging into your account.

To login, head to the upper right corner of the page and click the account icon. this should bring you to an overview where you can log in.

 

 

 

After inputting your email and password select Manage Subscriptions to manage your upcoming subscriptions. 

Note: Customers will need to log in to our site with the same email they used to purchase the subscription.

 

Once you're in the subscription page, you can edit any of your contact and payment information, change your future subscriptions, or pause/cancel anytime!

To change your subscription (ex. from  "Teas Only" to "Teas + Tea Pet") click the "Products in my subscription" drop down menu and click "Swap Product". You will then have the option to swap your current subscription type with whichever other option you want!

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If you don't have an account and need to make one, forgot your password, or if you have any other questions, shoot us an email at teafriendsupport@jessesteahouse.com. We're always happy to hear from you!